CASE STUDY

A fraudster impersonating a vendor tried to bilk $15K out of a Graphite customer.

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Supplier Relationship Management Platform

Strong supplier relationships start on day one.

Graphite’s best-in-breed supplier relationship management platform drives seamless collaboration from the very first interaction through the entire supplier lifecycle.

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BULK SUPPLIER COMMUNICATIONS

Stop chasing non-responsive suppliers.

Monitor supplier movement through your onboarding, risk, and performance review processes. With Graphite’s supplier relationship management software, get full transparency into which suppliers have gone quiet and with just a few clicks get them re-engaged.

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“Our food safety team can message the supplier directly within the system. it’s quicker, and as a public company, that’s huge, having a clear view of the messaging and the suppliers’ responses. it took it from a 100% manual process to a more efficient, traceable automated process.”

Hilary Hoffman

Senior Procurement Analyst

Automated Risk Reviews

Identify problem suppliers & take swift action. Ongoing data validations within our supplier relationship management system pinpoint and surface suppliers with missing or out-of-date information, streamlining your risk reviews to keep business moving forward.

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Supplier Performance Reviews

Evaluate suppliers consistently with customizable scorecards.

  1. Send scorecards to business owners & request supplier feedback.
  2. Collect, aggregate, sort & review responses.
  3. Create an action plan for suppliers & business owners and track completion.
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Take a quick tour of the Graphite supplier relationship management platform & stop chasing suppliers

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Supplier Action Plans

Turn performance and risk reviews into action plans.

Interface with suppliers, internal teams and compliance stakeholders to maintain the highest standards of supplier performance throughout the full lifecycle.

For example,

  • Assign a credit request to the business stakeholder if a supplier hasn’t met their uptime SLA.

  • Request additional documentation to support a new ESG requirement a legacy supplier hadn’t previously completed.

  • Kick off a sourcing request if a supplier has failed to meet minimum requirements and you need to find a replacement.

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Stop These Common Supplier Relationship Failures

Learn more about supplier relationship management best practices and how to become a relationship master in this free 14-page ebook.

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